Cardiff Airport Information Review

Project

Feasibility study to determine future visitor information service provision at Cardiff Airport.

Client

Cardiff Airport and Capital Regional Tourism

Our work included

Major investment and extensive redevelopment of the airport provided the impetus to review information services and put in place new solutions for the future. In partnership with PSCL, we undertook a feasibility study into the future provision of tourism information at Cardiff Airport.

Outcome

Our work reviewed a number of options and recommended a ‘hub and spoke’ approach with a range of information solutions, including extensive use of technology, throughout the passenger journey within the airport. An important requirement is to create a sense of welcome into Wales for incoming visitors.